How do I complain about a travel agency?

Is there an ombudsman for the travel industry?

The air travel ombudsman

The Airline Dispute Resolution ombudsman, an extension of the Retail Ombudsman scheme tackles consumer issues that can affect air travel, including delays, cancellations and overbooked flights.

Is there a travel ombudsman in Australia?

In Australia

If you’re unable to resolve the matter with the business, you should contact the industry body, advocate or ombudsman for dispute resolution, for example, the Australian Federation of Travel Agents or Airline Customer Advocate.

Who regulates travel agencies in Canada?

The Travel Industry Council of Ontario (TICO) is an organization mandated by the Ontario government to administer the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05 which governs all of the approximately 2,100 travel retailers and travel wholesalers registered in Ontario.

Do ABTA deal with complaints?

ABTA Members are required to acknowledge correspondence within 14 days of receipt, and to provide a detailed response to any letter of complaint within 28 days of receipt.

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Who governs the travel industry?

The Tourism Council is an industry-led board composed of employers and small businesses and representative organisations from the tourism industry.

What government agency regulates travel agencies?

The Federal Trade Commission (FTC)

Can I sue travel agency?

The answer to your question is yes, you can actually sue your travel agent. What’s important though is you really need to make sure you document what occurred on that trip and look at what was promised, because it would be a contract case.

How do I contact the ombudsman of Australia? GPO Box 442 Canberra ACT 2601. calling us on 1300 362 072.

Who is the AFCA ombudsman?

David Locke commenced as Chief Ombudsman and CEO at the Financial Ombudsman Service (FOS) and Australian Financial Complaints Authority (AFCA) on 25 June 2018. David was previously Assistant Commissioner Charity Services at the Australian Charities and Not-for-profits Commission (ACNC).

How do I file a complaint against a travel agent in Canada?

File A Complaint

  1. Phone: (905) 624-6241. Toll free: (888) 451-TICO (8426) …
  2. Complaints against an Airline:
  3. Complaints regarding bookings made with a travel company located outside of Ontario:
  4. Complaints in relation to timeshares and travel membership companies:

How long does it take to get a refund from a travel agency?

If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check.

Are travel agencies regulated?

Yes, travel agencies and travel agents are subject to specific laws. A travel agency is a business that makes arrangements for individuals who are traveling, including booking airline tickets and hotel rooms. Travel agencies and their agents are subject to travel law. Travel law regulates the travel industry.

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How do I write a complaint to ABTA?

All letters should be friendly, concise, factual and above all constructive. Remember the old saying “less is more”. Put yourself in the position of the person receiving the letter of complaint they will read your letter and respond accordingly, either by letter, email or phone call.

How do I make a claim through ABTA?

Register a dispute

  1. Copies of correspondence between you and the company (whether letter or email). …
  2. Copies of the replies.
  3. A copy of the ATOL Certificate and/or confirmation invoice.
  4. If you’ve been in contact with the company by phone please provide details of the conversations.

How do I contact ABTA by email?

If you want more information on how to register a dispute you can send an email to but please be aware that you will receive an automated response and that these emails are NOT MONITORED.