How do I dispute a Green Dot card?

In Case of Errors or Questions About Your Account: Use our dispute form here, or write us at Green Dot Customer Care, P.O. Box 5100, Pasadena, CA 91117 or telephone us at (866) 795-7597 as soon as you can if you think an error has occurred in your account.

Can I dispute a charge on my Green Dot card?

You can dispute a Green Dot transaction either by calling them at (866) 795-7597, or writing to the customer care department at P.O. Box 5100, Pasadena, California 91117 as soon as possible. You can download a transaction dispute form at Green Dot’s website.

How can I get my money back from Green Dot?

If you want to claim a Green Dot refund for any losses, you should call the Green Dot customer service at (866) 795-7597. In case you see an error regarding your Green Dot card, you can also call the number written on the back of your card.

How do I file a Green Dot dispute online?

Dispute Transaction

  1. Check online to see if the business operates under a different name. Check online to see if the business operates under a different name.
  2. Still don’t recognize the charge? Log into your account at …
  3. Click the link below your transaction history and complete the form to report an issue.
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How long does a dispute take with Green Dot?

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up Page 5 to 45 days to investigate your complaint or question.

How do I cancel a transaction on Green Dot?

To cancel a “Send Money” transaction on, go to your Transaction History, click Cancel then Confirm. To cancel a transaction on the Green Dot app, go to the “Pay” tab. Click Send Money, then Past Payments.

What is meant by dispute transaction?

A disputed transaction is one where a customer questions the validity of a transaction initiated through his/her registered Debit/Credit Card account. … Unauthorized transactions. Excessive charges. Failure by the merchant to deliver goods/products. Defective goods/products.

How can I talk to a real person at Green Dot?

Contact us Quick help & support

  1. Quickest option. Visit our Help center to check out top questions, quick help guides and more FAQ’s!
  2. Have a question? Chat with us. 5am-9pm PST, 7 days a week. …
  3. Still can’t find your answer? Call us. Contact Customer Support at (866) 795-7597​ …
  4. Mail us. Green Dot Corporation​ P.O. Box 5100​,

What is green dot customer service number?

Contact Green Dot Bank by calling (866) 795-7597 or the number on the back of your Card, by mail at P.O. Box 5100, Pasadena, California 91117, or visit For general information about prepaid accounts, visit

Is Green Dot Bank legit?

Green Dot MoneyPak cards themselves are legitimate products when used for the right purposes. Once purchased at a participating retailer with cash, consumers can use MoneyPaks to reload other prepaid cards, add money to a PayPal account without using a bank account, or make same-day payments to major companies.

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How do I dispute a Walmart Money Card online?

Call us or write to us as soon as you can if you think an error has occurred in your card account. If writing us, a Transaction Dispute Form is available for your convenience at

How do I report a stolen Green Dot card?

Your funds are protected if your card is lost or stolen and you alert Green Dot immediately. Click here to report your Card lost or stolen. You can also call 1-866-795-7597 to report your card lost or stolen. We will cancel your Card and transfer the funds from that card to a new card that will be sent to you.