Essentially, diversity in the hospitality industry means not just recognizing differences but valuing them and understanding how these differences may impact the individual experience. Both employees and customers come with a unique background, set of experiences and cultural history.
What is cultural diversity in tourism and hospitality?
Cultural diversity means that the differences between people in gender, traditions, language, etc. Nowadays, workforce in hospitality becomes diverse because employees come from many countries.
What is the importance of cultural diversity in tourism industry?
Improved customer service: Through effectively managing diversity organisations may well improve their customer service. By developing employees abilities to communicate across cultures and understand the characteristics of a diverse customer base, organisations gain a competitive advantage over those who do not.
How does cultural diversity affect tourism?
Cultural variety and diversity can be an attraction for tourists, therefore it may be beneficial to a country’s tourism competitiveness, although heterogeneity may also create difficulties of understanding, less willingness to cooperate and mistrust.
What is the best definition of cultural diversity?
Cultural Diversity is the existence of a variety of cultural groups within a society. Cultural groups can share many different characteristics. … Culture, religion, ethnicity, language, nationality, sexual orientation, class, gender, age, disability, health differences, geographic location and lots of other things.
Why is diversity the best amenity of the travel industry?
THE TRAVEL INDUSTRY’S BEST AMENITY? An authentic commitment to inclusion and diversity drives loyalty and growth. Travel, it’s said, is the only thing we can buy that makes us richer. That richness comes in large part from interacting with people who are different from us; who have fresh perspectives on life.
What are 3 examples of cultural diversity?
Cultural diversity is when population differences are well represented within a community. These include race, ethnicity, age, ability, language, nationality, socioeconomic status, gender, religion, or sexual orientation.
What are benefits of cultural diversity?
8 Amazing Benefits of Cultural Diversity in the Workplace
- Increased productivity.
- Improved creativity.
- Increased profits.
- Improved employee engagement.
- Reduced employee turnover.
- Improved company reputation.
- Wider range of skills.
- Improves cultural insights.
Why do you think culture should be given importance in the tourism and hospitality industry?
Importance of cultural tourism
Cultural tourism can help reinforce identities, enhance cross cultural understanding and preserve the heritage and culture of an area.
Culture is increasingly an important element of the tourism product, which also creates distinctiveness in a crowded global marketplace. At the same time, tourism provides an important means of enhancing culture and creating income which can support and strengthen cultural heritage, cultural production and creativity.
What is the meaning of cultural tourism?
According to the United Nations World Tourism Organization, cultural tourism is “movements of persons for essentially cultural motivations such as study tours, performing arts and cultural tours, travel to festivals and other cultural events, visits to sites and monuments, travel to study nature, folklore or art, and …
What role does culture play in tourism?
Cultural tourism is one of the largest and fastest-growing global tourism markets. Culture and creative industries are increasingly being used to promote destinations and enhance their competitiveness and attractiveness.
What is cultural diversity and inclusion?
Diversity refers to the traits and characteristics that make people unique while inclusion refers to the behaviors and social norms that ensure people feel welcome. … Though diversity and inclusion may be different, you cannot have either without first establishing a culture that embraces different perspectives.
What is the difference between culture and cultural diversity?
Culture consists of the language, folkways, religion, and social structure of a group of people, while diversity refers to a plurality of different groups of people living in a particular place.
Why is cultural diversity important essay?
The sharing of cultural information allows groups of humans to interact and cooperate effectively, so it is essential that some processes act to limit diversity. If such processes did not exist, human societies could not function as they do. Languages and dialects are the common examples of shared cultural information.